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Current job opportunities:
Client Service Manager
The AOI Communications, L.P. (AOIC) Client Service Manager (CSM) takes a leadership role in driving the tactical execution of projects. Client and team (both internal and external) communication, timeline and budget management, and team direction to deliver products that meet AOIC quality standards are key components of this important position within Publications and Medical Communications.
Responsibilities
Client Service and Communication
The CSM assumes overall responsibility for sold projects from beginning (obtaining a project number and initiating the project) to end (product delivery, project archiving, and budget reconciliation).
- Act as the primary client contact throughout project execution and delivery
- Take a leadership role in fostering client and team communications and where applicable, communicate with clients, faculty/speakers, authors, and vendors about project support issues and changes under the direction of the Account Manager (AM)
- Update the project team and client on a regular basis on the status of all projects
- Assist team in addressing and responding to client requests, as well as anticipating and fulfilling client needs
Project Management
- Work with the AM to determine and/or refine project specifications by recognizing and evaluating requests for out-of-specification work, develop timely notifications to the AM, and assist with the preparation of a budget addendum and project impact information for the client
- Set and reinforce internal and external client expectations
- Lead project planning, initiation, and execution by overseeing the budget, the timeline, scheduling, staff allocation, and resources based on project objectives defined by the AM
- Schedule and run client and team meetings as needed to update project status and review progress
- Travel as needed to meet with clients and manage all onsite aspects of projects/programs
- Manage proposal trafficking and deliverables through the necessary channels within the company
Quality Control
- Assure that all quality control measures (including copyediting, medical, graphic, and technology reviews) are completed in a timely manner
General Duties
- Work with AM to research new products and opportunities
- Support other team members and run/present various meetings (eg, project kickoffs and update meetings)
- Propose, create, and implement ways to work smarter and offer and accept alternatives through innovative solutions and learning from successes and failures
- Participate in new business brainstorming sessions
- Perform other duties as required or assigned to successfully execute AOIC projects
- Perform responsibilities in professional manner, meeting company mission and goals
- Complete other administrative tasks (ie, travel expense forms and time management sheets) in timely manner
Qualifications
Desired Experience and Skills
- Minimum 3 years project management experience, preferably in the pharmaceutical, medical communications, and/or publication planning industries
- Strong work ethic and demonstrated ability in project planning, organizing, tracking, budget management, and implementing projects
- Highly professional verbal and written communication skills
- Able to identify important and critical issues in the context of overall priorities, organize detailed work, meet deadlines, multitask, and successfully function within a team setting
- Proficient in Microsoft Word, Excel, PowerPoint, and Outlook programs
- Accept responsibility and accountability for all areas of the job function
- Team-focused; collaborative problem solver
Education
BA or BS degree required
Reporting Structure
This position reports to the Director, Client Services
Interested candidates, please send your resume and salary requirements to careers@aoic.net
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